Frequently Asked Questions
Product Related
Are the gemstones sold on this website natural or are they synthetic?
We assure you that all the gemstones available on this website are 100% Natural (and not synthetic). For a small fee, we can also get your gem certified from a recognized Gem Laboratory. Whether the
gemstone is treated or untreated is clearly mentioned in the description of the product.
Do all star gemstones available on this website display the "star-effect"?
Yes! All star gemstones will perfectly display asterism. All gems available on this website are carefully hand-picked to ensure that you always get the best in quality.
Shipping Policy
What are the shipping charges?
The shipping rates are as follows:
|
Order Total |
Shipping Charges |
|
$0.01 to $49.99 |
$20 |
|
$50.00 to $99.99 |
$15 |
|
$100 onwards |
$10 |
Before you proceed to checkout, the applicable shipping charges will be automatically added to your cart total.
How are the products shipped?
All products are shipped through EMS Speedpost. All shipments sent are insured and traceable. You can trace your shipments by visiting this link. The shipping charges
How soon are the products shipped?
The products will be shipped within 48 working hours from the time you place the order. We will frequently update you via email regarding your order status.
Payment Information
How do you accept payments?
We accept Paypal Payments. Paypal is one of the simplest and most secure online payment options. You can pay via Credit Cards on Paypal (account with Paypal is optional). You can also pay with your Paypal funds if you hold an account with Paypal.
Returns Policy
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We offer a 30 days no-questions-asked return policy as long as the products are returned to us in their original condition. Thirty days are calculated from the date on which the product is actually received.
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Any refunds will be issued only after the items are received and checked by us. We reserve the right to decide whether the product is eligible for refund or not.
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The money will be refunded after deducting the shipping charges & payment transaction fees. Buyers must also pay return shipping charges.
If you have any more questions, kindly Contact Us.